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iMotive OS
The connected dealership operating system

One vehicle record. Every department.

iMotive Dealer OS connects acquisition, stock, CRM, workshop, VHC, parts, invoicing and management reporting—then gives staff an AI layer that understands the dealership context around the task.

  • 30-day free trial
  • £50 unrestricted Wallet credit
  • Role-controlled workspace
iMotive OS workspace Live dealership
iMotive Dealer OS management workspace showing dealership operations
Today in one view Stock, arrivals, workshop and actions Staff see the modules and decisions relevant to their role.
Sales & stockAcquire, prepare, price, publish and sell.
Workshop & VHCBook, inspect, authorise, repair and invoice.
Parts & accountsStock control, payment ledger and audit trail.
Reporting & AIOperational answers backed by live records.
A vehicle-centred operating model

Stop rebuilding the same truth in every department.

The customer, vehicle, job and transaction remain connected as work moves through the dealership. Staff add the next decision instead of starting the record again.

01Acquire
02Prepare & advertise
03Book & inspect
04Approve & repair
05Invoice & report
The complete platform

Built around the dealership day.

Each workspace has depth of its own, but the useful part is how the modules share real records, permissions and audit history.

Sales & stock

From appraisal to advertised stock

Build a live stock record, understand the market, manage preparation and control when the vehicle becomes available.

  • Appraisals, SIV, valuation and demand context
  • Retail-stock profile and previous advert records
  • Preparation, gridding, aged stock and status override
  • Marketplace, CSV and website stock publication
Explore Sales & Stock
CRM & retail journey

Keep enquiries beside the vehicle

Qualify the customer, match real stock and retain the activity that turns an advert or conversation into a dealership opportunity.

  • Customer and vehicle records with lead pipeline
  • Part-exchange, test-drive and enquiry capture
  • Private and trade Marketplace stock
  • AI-assisted advert copy from verified facts
Data Vault

Buy once, retain the result

Keep purchased vehicle intelligence against the stock record and distinguish a deliberate paid pull from a read-only Vault view.

  • Valuation, provenance and factory-spec records
  • Previous adverts, recalls and service data
  • Database-only Vault viewing without repeat calls
  • Paid-wallet refunds when provider data fails
Workshop

Diary, bookings and job control

See workshop capacity, create the job card from the customer and vehicle record and keep labour, parts and status together.

  • Workshop diary, arrivals and booked capacity
  • Job types, reusable lines and technician assignment
  • Safe deletion only for genuinely unworked jobs
  • Mileage carried through VHC, job and invoice
Explore Workshop
Digital VHC

Evidence, pricing and authorisation

Turn technician findings into a clear customer decision journey, then return every approval or decline to the job and invoice.

  • Red/amber items, measurements, photographs and video
  • Repair recommendation and price beside the decision
  • Secure approve/decline link, approved total and Payment Assist choice
  • Aimee explanation beneath the relevant repair line
Technician time

Clocking that supports management

Give the technician an unmistakable live state and give managers a reliable record of the working day.

  • Start, Pause and Stop controls
  • Live 0.10-hour / six-minute increments
  • Prominent CLOCKED ON confirmation
  • Day audit, sold hours and efficiency reporting
Parts

Know the part and where it lives

Protect stock accuracy at goods-in and connect every receipt or issue to the inventory and workshop audit trail.

  • Part-number duplicate detection and detail retrieval
  • Mandatory BIN location with A1 default
  • Supplier receipts, issues and movement ledger
  • Parts booked to jobs before deletion is allowed
Invoices & payments

A duty-of-care record through payment

Carry advised work and customer decisions onto the invoice, then record how the final balance was settled.

  • Approved, declined and pending VHC work
  • Card, Cash, Credit Account, Goodwill and Warranty
  • Invoice payment and adjustment ledger
  • Controlled payment status and audit references
Reporting & controls

Operational answers, not retrospective fog

Expose what needs attention today and retain the evidence managers need for performance, cost and compliance conversations.

  • Aged stock, true SIV and gross-margin context
  • WIP, uninvoiced jobs and workshop capacity
  • Technician attendance, efficiency and day audit
  • Wallet, payment, AI-usage and action ledgers
Explore Reporting
Plans & customer care

Keep the relationship after handover

Give advisors a live view of dealership service plans and connect motorists to the wider iMotive ownership journey.

  • Live service-plan register and payment-status refresh
  • MOT and annual service reminders by branded text
  • Prepaid service-plan claims and balance control
  • Secure customer links and portal journeys
Workshop resources

Courtesy cars and technical context

Coordinate the practical resources around the booking and bring relevant technical data into the vehicle and job workflow.

  • Courtesy-car availability and allocation
  • Service schedules and digital service history
  • Recall, factory specification and IDS context
  • DTC analysis to support technician review
AI & customer contact

Conversation connected to the operation

Let customers and staff ask naturally, then use secure outbound conversations when the service team needs an answer or authority.

  • Virtual Sales and Virtual Service Advisors
  • Aimee Staff Assistant for operational questions
  • Appointment, VHC, completion and CSI contact
  • Live staff takeover, transcript and outcome audit
  • Itemised billing, caps and anti-bot protection
Inside the workspace

Familiar screens, connected decisions.

Each team gets the depth it needs without losing the shared vehicle, customer and financial record beneath the screen.

iMotive Dealer OS sales and live stock management screen
Sales & stock

Commercial context beside the vehicle

Manage readiness, status, pricing, Vault records and advert activity without splitting the vehicle across systems.

iMotive Dealer OS workshop diary and capacity screen
Workshop

Capacity and job progress in one view

Move from booking to technician, VHC, customer authorisation and invoice.

iMotive Dealer OS management reporting workspace
Management

Today’s work before the month-end report

See the live workload, commercial risks and staff activity that need a decision now.

Aimee Customer Contact

Turn outbound service calls into secure live conversations.

Aimee sends a branded text when the dealership needs the customer—not the other way around. The customer joins a private, vehicle-aware chat, completes the required action and can bring a human advisor in at any point.

Appointment confirmation VHC authority Vehicle completion Post-visit satisfaction
  • Welcomes the customer by name and explains why the dealership is contacting them.
  • Uses structured buttons for formal decisions—AI cannot silently approve work or alter a booking.
  • Writes confirmed outcomes back to the job, VHC and dealership audit trail.
  • Moves complaints, questions and low satisfaction directly into the human contact queue.
Start 30-day trial Explore Virtual Advisors

Texts use the iMotive sender ID. Automations are opt-in, successful AI replies are itemised and each customer conversation is capped at £0.50.

Dealer OS Customer Contact
Live queue
Needs attentionActiveComplete
!
Sarah · AB12 CDEVHC authority · Customer question
Join
Ai
James · LF69 XROAppointment · Confirmed
Done
Ai
Rebecca · SE68 SJOVehicle complete · Delivered
Open
Transcript and outcome auditHuman takeover available
09:41Secure
iMotivenow

ABC Ford: Aimee is ready to help you review the health check for AB12 CDE.

Join secure chat →
Ai
AimeeABC Ford virtual service advisor
Online

Hello Sarah, thank you for joining me. I’m here to help you review the vehicle health check for AB12 CDE.

VHC authority Replace front brake pads Measured at 2.0 mm on the lowest side
Price for this repair£107.00
A human service advisor is always available.
Customer decision Recorded against the live job
Aimee and iMotive Assist

Ask the dealership instead of searching the DMS.

Staff can ask operational questions in plain English. The AI reads permitted dealership context, while the authoritative figures and any write action remain server-controlled.

Ask

“Who is my most efficient technician this week?”

A natural-language request begins the workflow without requiring the manager to remember a report route.

Resolve

Live, tenant-scoped records

iMotive checks the user’s role and runs the existing reporting calculation against the dealership data.

Answer or act

Evidence, then confirmation

The answer cites the operating result. Stock writes and other changes require a structured review and explicit confirmation.

iMotive models, APIs & finance

The connected services behind the workflow.

Core data and intelligence capabilities are presented as iMotive models and APIs. Payment Assist remains clearly identified wherever customers are offered its regulated repair-finance journey.

iMotive MOT Data APIMOT history, expiry and vehicle context.
iMotive Vehicle Intelligence APIPaid provenance, market and technical data.
iMotive Payments APIService-plan and consumer payment flows.
iMotive Messaging APIBranded verification and ownership reminders.
Payment AssistCustomer repair-finance choices over 4, 6 or 12 payments.

Service plans and ownership

View live dealership service plans, refresh compatible payment records and connect customers to MOT/service reminders, prepaid plan balances and validated garage-invoice claims.

  • Live, trial, paused, past-due and pending plan states
  • Prepaid £150, £275, £400 and £800 consumer plan values
  • VAT-registered garage evidence and claim workflow

Transparent usage wallet

Vehicle-data purchases and successful dealership AI activity are itemised. Trial, subscription and top-up credit is unrestricted. Failed provider requests keep or restore the appropriate balance.

  • Subscription and top-up credit carries over
  • Provider debit/refund references stay linked
  • AI model, tokens, charge and latency in the usage ledger
Start with a real workspace

Bring the dealership into one operating record.

Choose a plan, save your card securely and use every DMS feature free for 30 days. The included £50 Wallet credit can be used for any iMotive service.

Third-party vehicle-data, messaging, payment and finance services require the relevant account configuration and remain subject to provider availability, eligibility and terms. iMotive does not automatically transmit outgoing garage bank payments.