Price for this repair£107.00
Virtual Advisors
Aimee welcomes the customer. iMotive handles the rest.
Voice-led reception and showroom advisors, a conversational staff workspace and secure outbound aftersales contact—all connected quietly to live dealership records.
Aimee is ready
Tap once. Speak naturally. Aimee leads the conversation.
iMotive Voice Model, live transcript and contextual dealership cards.
Aimee Customer Contact
Turn outbound service calls into secure live conversations.
Aimee sends a branded text when the dealership needs the customer—not the other way around. The customer joins a private, vehicle-aware chat, completes the required action and can bring a human advisor in at any point.
Appointment confirmation
VHC authority
Vehicle completion
Post-visit satisfaction
- Welcomes the customer by name and explains why the dealership is contacting them.
- Uses structured buttons for formal decisions—AI cannot silently approve work or alter a booking.
- Writes confirmed outcomes back to the job, VHC and dealership audit trail.
- Moves complaints, questions and low satisfaction directly into the human contact queue.
Texts use the iMotive sender ID. Automations are opt-in, successful AI replies are itemised and each customer conversation is capped at £0.50.
Dealer OS
Customer Contact
Live queue
Needs attentionActiveComplete
!
Sarah · AB12 CDEVHC authority · Customer question
Join
Ai
James · LF69 XROAppointment · Confirmed
Done
Ai
Rebecca · SE68 SJOVehicle complete · Delivered
Open
09:41Secure
iMotivenow
ABC Ford: Aimee is ready to help you review the health check for AB12 CDE.
Join secure chat →
Ai
AimeeABC Ford virtual service advisor
Online
Hello Sarah, thank you for joining me. I’m here to help you review the vehicle health check for AB12 CDE.
A human service advisor is always available.
Customer decision
Recorded against the live job
Voice that can actAimee can identify bookings, explain VHCs, match stock and prepare role-permitted staff actions.
One-tap customer startAimee’s image, an animated Get Started button and automatic voice guidance.
Transcript and handoverCustomers can follow every word while staff can step in at any time.
AftersalesVirtual Service Advisor
A service advisor who can reach the customer first.
Aimee supports reception in person, or sends a secure iMotive chat invitation for the moments that should not wait for an inbound call.
- Appointment, VHC, completion and satisfaction contact
- Named, contextual conversations with structured customer actions
- Live staff takeover, transcript and contact audit
SalesVirtual Sales Assistant
A showroom conversation, not a stock-search kiosk.
Understand requirements conversationally, match live stock, capture a part exchange and prepare the next action.
- Budget and needs discovery
- Live dealership stock matching
- Part exchange, appointment and CRM handoff
OperationsAimee Staff Assistant
Ask the dealership instead of hunting through screens.
Staff can ask operational questions in plain English and prepare permitted actions using the same voice-led Aimee interface.
- Tomorrow’s workshop load and available hours
- Manager-only technician efficiency ranking
- Confirmed, audited supplier stock receipts
1Customer arrivesReception or showroom
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2Advisor uses live contextJobs, VHCs, stock, CRM and role permissions
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3Staff receive the handoverNothing retyped or forgotten
Put your first virtual advisor to work.
Create the dealership, finish Quick Start and open the right workspace immediately.