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Workshop & aftersales

More productive ramps. More approved work. Less admin.

Run the diary, job cards, technicians, VHCs, customer contact, approvals and invoicing from one connected workshop flow.

Start 30-day trial Meet Aimee Advisor
Workshop diary
iMotive workshop diary and technician capacity screen
VHC + Payment AssistApproved totals and 4, 6 or 12-payment choices shown together.
Live technician efficiencyAttended hours measured against sold time.
Aimee Customer ContactSecure appointment, VHC, completion and satisfaction conversations.
Aimee Customer Contact

Turn outbound service calls into secure live conversations.

Aimee sends a branded text when the dealership needs the customer—not the other way around. The customer joins a private, vehicle-aware chat, completes the required action and can bring a human advisor in at any point.

Appointment confirmation VHC authority Vehicle completion Post-visit satisfaction
  • Welcomes the customer by name and explains why the dealership is contacting them.
  • Uses structured buttons for formal decisions—AI cannot silently approve work or alter a booking.
  • Writes confirmed outcomes back to the job, VHC and dealership audit trail.
  • Moves complaints, questions and low satisfaction directly into the human contact queue.
Start 30-day trial Explore Virtual Advisors

Texts use the iMotive sender ID. Automations are opt-in, successful AI replies are itemised and each customer conversation is capped at £0.50.

Aimee Customer Contact Live dealership workspace
Aimee Customer Contact queue with a secure live customer conversation

From booking to invoice, without changing systems.

iMotive Dealer OS live workshop diary and technician capacity screen

Live workshop diary

See available hours, bookings and technician capacity before promising the slot.

iMotive VHC pipeline showing pending vehicle health checks and customer approvals

VHC pipeline

Keep every pending inspection, customer decision and authorised total visible to the service team.

Customer vehicle health check repair card with visual evidence and approve or decline controls

Video VHC evidence

Present the technician’s photograph, explanation and recommended repair in a clear customer decision card.

iMotive customer VHC report with approved-work total and Payment Assist choices

Customer approval and payment choice

Show the complete VHC total alongside 4, 6 or 12-payment Payment Assist options in the secure report.

iMotive Dealer OS parts inventory audit history

Parts audit trail

Trace each stock movement from issue to receipt with the user, quantity and audit history attached.

iMotive Dealer OS live service plan register

Live service plans

Give advisors a current view of active, trial, pending and paused customer service-plan records.

See how iMotive can run your service reception and workshop.

We will walk through the diary, job card, VHC and customer approval flow.

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