Price for this repair£107.00
Workshop & aftersales
More productive ramps. More approved work. Less admin.
Run the diary, job cards, technicians, VHCs, customer contact, approvals and invoicing from one connected workshop flow.
VHC + Payment AssistApproved totals and 4, 6 or 12-payment choices shown together.
Live technician efficiencyAttended hours measured against sold time.
Aimee Customer ContactSecure appointment, VHC, completion and satisfaction conversations.
Aimee Customer Contact
Turn outbound service calls into secure live conversations.
Aimee sends a branded text when the dealership needs the customer—not the other way around. The customer joins a private, vehicle-aware chat, completes the required action and can bring a human advisor in at any point.
Appointment confirmation
VHC authority
Vehicle completion
Post-visit satisfaction
- Welcomes the customer by name and explains why the dealership is contacting them.
- Uses structured buttons for formal decisions—AI cannot silently approve work or alter a booking.
- Writes confirmed outcomes back to the job, VHC and dealership audit trail.
- Moves complaints, questions and low satisfaction directly into the human contact queue.
Texts use the iMotive sender ID. Automations are opt-in, successful AI replies are itemised and each customer conversation is capped at £0.50.
Dealer OS
Customer Contact
Live queue
Needs attentionActiveComplete
!
Sarah · AB12 CDEVHC authority · Customer question
Join
Ai
James · LF69 XROAppointment · Confirmed
Done
Ai
Rebecca · SE68 SJOVehicle complete · Delivered
Open
09:41Secure
iMotivenow
ABC Ford: Aimee is ready to help you review the health check for AB12 CDE.
Join secure chat →
Ai
AimeeABC Ford virtual service advisor
Online
Hello Sarah, thank you for joining me. I’m here to help you review the vehicle health check for AB12 CDE.
A human service advisor is always available.
Customer decision
Recorded against the live job
From booking to invoice, without changing systems.
Live workshop diary
See ramp capacity, bookings and technician availability before promising the slot.
Technician clocking
Track attended time against sold time directly from the technician’s job card.
VHC from the job card
Technicians complete the inspection without opening another system.
Video approvals
Show the customer what was found, the approved total and 4, 6 or 12-payment Payment Assist options in one secure portal.
See how iMotive can run your service reception and workshop.
We will walk through the diary, job card, VHC and customer approval flow.